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REFUNDS & RETURNS

PAYMENT METHODS

  • Apple Pay

  • Most major credit cards

RETURN POLICY

We want you to love your new gear! 

However, if you do need to return an item, orders can be returned within 30 days of shipping date. If 30 days have gone by since shipping, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.

Several types of goods are exempt from being returned.  Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Books or magazines

  • Some medical, health and personal care items

  • Personal protective equipment (PPE) like gas masks, filters and hazmat suits are NON-REFUNDABLE for safety purposes.​

Please do not send your purchase back to the manufacturer unless you are directed to by us.

There are certain situations where only partial refunds are granted.  This is decided on a discretionary basis.

Unless an item is being returned for being defective or if an error has occurred and you receive an incorrect item (Sorry, we’re human, too!), you will be responsible for paying for your own return shipping costs.

To return your product, you should mail your product to:

DSP Returns

101 Bilo Place, #1030

Seneca, SC 29678

 

​If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS (if applicable) 

On orders for which we provide free shipping, the original cost of shipping the product will be deducted from your refund.  (Unless an item is defective or an error on our part has occurred, as indicated in the Returns section above.)

Only regularly priced items can be refunded. Unfortunately, sale items cannot be refunded. Closeout items and items marked final-sale are also not eligible for return. 

Once your return is received and inspected, we will send you an email notification that we have received your returned item and notify you of the approval or rejection of your refund.

If the refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will receive an email notification of the refund and amount.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@MountainReady.com

EXCHANGES

We are happy to exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: sales@MountainReady.com and send your item to:

DSP Exchanges

101 Bilo Place, #1030

Seneca, SC 29678

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